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Customer trust is hard to earn and easy to lose. ​​After a single negative experience, 76% of consumers will stop doing business with a company. In eCommerce, providing exceptional customer support is crucial to set your business apart from competitors and maintain consumer loyalty. However, offering 24/7 support can be challenging, especially if you have limited resources. Luckily, automated customer support solutions can help. Using technology like chatbots and AI, you can offer fast, efficient, and personalized customer support with zero human intervention. In this guide, we’ll walk you through the benefits of implementing automated customer service solutions for your eCommerce...

By Rachel Andrea Go on April 11, 2023

Customer expectations for shopping experiences are higher than ever. Fast, reliable, and trackable deliveries are just some of the perks customers assume as standard. These assumptions have become so mainstream that 42% of shoppers leave their carts due to issues with the estimated delivery date, while 24% abandon orders due to no delivery date provided. As you step into your next growth phase, having an extra pair of hands can ensure your fulfillment and supply chain run smoothly. That’s where 3PLs and 4PLs come in. We’ve compiled a list of top-performing providers for eCommerce and retail brands to help you find...

By Rachel Andrea Go on April 04, 2023

Social commerce is the integration of social media and eCommerce and has been on the rise in recent years. It allows businesses to sell their products directly through social media platforms, making it easier for consumers to discover and purchase items they see on their feeds. As social media continues to gain prominence in our daily lives, the popularity of social commerce is expected to grow with it. However, the success of social commerce is about more than convenience or the novelty of purchasing products through social media; there’s a deeper psychological aspect at play that businesses need to understand to...

By Rachel Andrea Go on March 30, 2023

Over the last three years, millions of online businesses have displayed resilience in the face of the unexpected. The COVID-19 pandemic accelerated the adoption and innovation of digital commerce, with online shopping increasing by 77% year over year in a matter of months. By the end of 2023, eCommerce sales will make up one-fifth of all retail sales globally. However, after years of lockdowns and restrictions, people crave meaningful connections across all aspects of their lives, including commerce. Physical spaces foster online and offline relationships between merchants and customers. Now, brands must be flexible and responsive to challenges, adding flexibility to...

By Rachel Andrea Go on March 28, 2023

The eCommerce industry provides countless opportunities to grow your online business, expand your reach, and build a powerhouse brand, but you have to monitor several elements to realize this potential. While there are many metrics business owners must track to determine and expand their success, one of the most important is revenue — the fuel of a company. It’s key for evaluating your business’s performance and growth, as well as measuring the efficiency of your marketing and sales strategies, so you need to have precise numbers to make strategic decisions. In this article, we’ll explore what revenue is, how it’s calculated,...

By Rachel Andrea Go on March 16, 2023

eCommerce is one of the most potentially lucrative business opportunities of the 21st century. This is evidenced in the success of online marketplaces like Amazon, the third-largest company by revenue in the world, boasting over 300 million customers and $121.23 billion in Q2 2022 alone. The eCommerce titan’s ready-made buying audience, next-level insights, and nearly infinite selling opportunities allow many vendors to realize big wins online. However, both newbies and veteran Amazon sellers alike can easily overlook important tasks that don’t seem urgent but generate the lifeblood of their business — cash. So, how do you nab a bigger slice of...

By Rachel Andrea Go on March 14, 2023

As the economy faces a potential recession in 2023, businesses across many industries contend with retaining their customers amid financial uncertainties. For eCommerce brands, customer churn can be a significant threat as consumers tighten their budgets and cut back on discretionary spending. To prevent turnover, it’s essential to understand its causes in eCommerce. Common factors include poor customer experience, uncompetitive pricing, lack of relevant product offerings, and insufficient support, which can be exacerbated during a recession. In this post, we’ll dive deeper into these issues, then explore strategies for reducing eCommerce customer churn in a recession. W​hat is customer churn? In...

By Rachel Andrea Go on March 09, 2023

Seems like you can’t go anywhere online without the people talking about how ChatGPT is the next big thing. I think these are the same folks who were buying LUNA and saying that “NFT’s are here to stay” just a year or two ago. Quite frankly, I’d like to press *MUTE* on all that chatter and get back to work. That is, UNTIL I saw some of my favorite Amazon software using AI to create new listings or optimize existing ones…in seconds! Jon Tilley, Co-Founder and CEO of ZonGuru, debuted their tool’s ChatGPT enabled listing creator at the recent Convert More...

By Tom Wicky on March 07, 2023

MyFBAPrep, the leading eCommerce warehouse network for Amazon aggregators, enterprise-level brands and top Amazon sellers, today announced its debut on Inc. magazine’s 2023 Inc. 5000 Regionals: Southeast List. Landing in the No. 9 spot, the South Florida-based company achieved a 2,886% two-year revenue growth from 2019 to 2021. In its third year, the Inc. 5000 Regionals: Southeast list is the most prestigious ranking of the fastest-growing Southeast private companies, based in Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, Puerto Rico, South Carolina, and Tennessee. Born of the annual Inc. 5000 franchise, this regional list represents a unique look at the most successful...

By Rachel Andrea Go on March 01, 2023

If you’re an eCommerce business owner, you’ve probably heard rumblings about Amazon Multi-Channel Fulfillment (MCF) and how it can help you grow your business. But you might be wondering, What exactly is Amazon MCF, and how can it benefit my business? In this blog post, we’ll answer those questions and more. Don’t have time to dig in? Here’s the short version: TL;DR –> MCF MCF is a fulfillment service that lets businesses fulfill orders from multiple sales channels, including Amazon, their own website, and other third-party platforms. The service has been in beta testing for almost a year and opened on...

By Rachel Andrea Go on February 28, 2023

You invest time, money, and other resources to ensure your eCommerce store’s website is easy to navigate and accessible, your products stand out, and your checkout process is seamless. This sets the stage for selling your products, but one major challenge remains: getting people to your site to convert them into customers. Increasing your web traffic is an integral part of growing your online business. This requires you to follow digital marketing best practices to surpass your competitors and capture the interest of your potential customers and attract them to your website. Types of traffic The web visitors who arrive on...

By Rachel Andrea Go on February 23, 2023

Most entrepreneurs go into eCommerce to sell products and ideally build an online sales empire — not spend their time dealing with legal documents. However, every business, no matter its size or niche, has to manage the legal side of operations, and your eCommerce website, services, and products are no exception. eCommerce websites aren’t required to have a Terms and Conditions page, which can lead sellers to assume (incorrectly) that these limitations are unimportant. This is far from true. In this article, we’ll explore what terms and conditions are in the business world, why you need them, and how to write...

By Rachel Andrea Go on February 14, 2023